GroupEx Financial Corporation (GroupEx) is licensed or authorized to provide Money Transfer Services in 30 states and jurisdictions as is applicable and holds NMLS ID #927516. GroupEx is registered as a Money Services Business (MSB) with the Financial Crimes Enforcement Network.
Under DBA “FIX Foreign Exchange” GroupEx offers business to business services in the following states:
In the State of New York, “GroupEx” offers business to business services under DBA “FIX FE”.
GroupEx Financial Corporation is licensed as a money transmitter by the California Department of Business Oversight.
If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Business Oversight at its toll-free telephone number, 1(800)622-0620, by email at [email protected], or by mail at the Department of Business Oversight, Consumer Services, 1515 K Street, Suite 200, Sacramento, CA 95814.
GroupEx Financial Corporation is licensed as a money transmitter by the Colorado Division of Banking.
Customer Notice
Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes.
If you have a Question about or Problem with YOUR TRANSACTION - THE MONEY YOU SENT. You must contact the Money Transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information.
If you are a Colorado Resident and have a Complaint about THE MONEY TRANSMITTER – THE COMPANY THAT SENT YOUR MONEY.
ALL complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at:
Colorado Division of Banking
1560 Broadway, Suite 975
Denver, CO 80202
email: [email protected]
website: banking.colorado.gov/industry/money-transmitters
Section 11-110-120, C.R.S. requires that money transmitters and money order companies post this notice in a conspicuous, well-lighted location
visible to customers. (September 2020)
First, contact GroupEx Financial Corporation to resolve any dispute you may have. If you are not able to resolve a dispute directly with the company, you may file a complaint with the Florida Department of Financial Services:
At the following address: 200 East Gaines Street, Tallahassee, FL 32399 or by calling: 1(877)693-5236.
GroupEx Financial Corporation is licensed as a Money Transmitter by Consumer Credit Division of the Illinois Department of Financial Institutions authorized under Illinois Money Transmitter Act, 205 ILCS 657. For Customer Support regarding suspected violations of this Act please contact the Illinois Department of Financial Institutions, Consumer Credit Section Toll Free 1(888)298-8089.
GroupEx Financial Corporation is licensed as a Money Transmitter by the Department of Financial Services of the State of New York. First contact GroupEx Corporation to resolve any dispute you may have. If you are not able to resolve dispute directly with the company, you may file a complaint with the New York Department of Financial Services at the following address: One State Street, New York, NY 10004-1511.
GroupEx Financial Corporation, dba Fix Foreign Exchange ("FIX"), is licensed under the laws of the State of Texas and by state law is subject to regulatory oversight by the Texas Department of Banking. Any consumer wishing to file a complaint against FIX should contact the Texas Department of Banking.
After first contacting FIX at (832) 500-4397, a customer that still has an unresolved complaint regarding FIX's money transmission or currency exchange activity should direct the complaint to the Texas Department of Banking.
Consumers/customers may file complaints with the Texas Department of Banking by contacting the Department through one of the means indicated below:
In Person or U.S. Mail:
Texas Department of Banking, Special Audits Division, 2601 North Lamar Blvd., Austin, TX 78705. Toll Free: 1(877)276-5554. Internet: www.dob.texas.gov
First, contact GroupEx Financial Corporation to resolve any dispute you may have. If you are not able to resolve a dispute directly with the company, you may file a complaint with the Washington Division of Consumer Services by one of the following methods:
Online: www.dfi.wa.gov
By Mail: WA DFI DCS | PO Box 41200 | Olympia WA 98504-1200
By Phone: 1(360)902-8703 or 1(877) RING DFI (1(877)746-4334)
By Email: [email protected]